In our ultimate guide about the Shatian Town sorting facility, we talked about the “Shatian Town Departed From Sorting Center” being one of the leading tracking statuses when the package has left that facility.
What could this update mean? Why is my package stuck on this status for several days?
Let’s get to it right away.
What Does “Shatian Town Departed From Sorting Center” Mean On AliExpress?
This tracking status on AliExpress means that a package has left the sorting facility in Shatian Town, and it’s on the way to the most relevant departure hub for the continuation of its journey.
Depending on the distance between Shatian Town and the chosen departure hub, it can take a few hours or days before you can see any new update on the tracking page.
Why Is My Package Stuck On “Shatian Town Departed From Sorting Center” For Days?
Bugged Tracking
While the tracking status of your package might stay stuck on “Shatian Town Departed From Sorting Center,” it could be that the tracking is bugged, which mostly happens during peak times.
In fact, such a package might be in your country while AliExpress claims that it has departed from the sorting center in Shatian Town.
We have also had incidents where a package ended up getting delivered when it still showed “departed.” The funny bit is that whenever such a package gets delivered, AliExpress ends up filling out the other scans until when the delivery happens.
Some of the key reasons for bugged tracking include technical glitches and scanning errors.
Transit Delay
There are so many transit delays that can affect a package that has left a sorting center and make it delayed from getting to the departure transport hub in good time.
For example, if inclement weather conditions such as regional floods happen along the way, the truck driver might be forced to park and wait until it is clear enough for the truck to resume its journey.
Upon reaching the international departure hub, it could be that the weather isn’t clear enough, forcing the staff to wait until it’s conducive enough to offload the packages.
Secondly, trucks carrying packages from the sorting facilities to international package hubs can get involved in accidents.
Depending on the nature of the accident and the availability of rescue trucks, it might take longer for a solution to be found. See, the accident scene has to be processed first and where applicable, packages get loaded into a rescue vehicle to proceed with the journey.
In such a scenario, it might end up taking several days to get everything back on track. As such, there won’t be any relevant update on the status of your package until everything is back to normal.
Backed-Up Departure Transport Facilities
While the truck containing your package might have left the Shatian Town sorting center and reached the departure transport hub in good time, it could be that there is no space in the facilities to accommodate such packages due to backlogs.
If the AliExpress staff there normally scans the packages after they have been offloaded, it then means that your package won’t be scanned as fast as expected.
Depending on how long it’ll take for the backlogs to be cleared and have the packages in the departure transport hub facilities for further scanning, it can end up taking several days before the status can change from “[Shatian Town] Departed From Sorting Center.”
What Should I Do If My Package Is Stuck On “[Shatian Town] Departed From Sorting Center?”
Use Third-party APPs To Re-Track Your Item
Since tracking bugs and missed scans are common with AliExpress, we recommend tracking packages using free Third-party sites such as 17Track and Parcelsapp to be the best course of action to get the right status.
You could be panicking there while the primary reason for your package getting stuck on that status is due to the tracking page not getting updated as required.
If such sites show that the package is in motion, we ask that you be more patient as it will reach you in good time.
If the third-party tracking sites show the same status as AliExpress, we recommend that you follow the next step below.
File A Claim For Refund If Applicable
AliExpress provides refunds when deliveries don’t happen as scheduled.
For a refund to happen, 60 to 90 days (depending on your country) should have passed before they can sort it out.
Go to “Order Details” and follow the prompts that will direct you to ask for a refund based on non-delivery.
Upon receiving your refund, you can then order your package elsewhere or keep it if the package is no longer a priority to you.
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