If you are having problems with your Polaris P825 Pool Cleaner, you are not alone. Many Polaris P825 owners experience issues with their pool cleaner from time to time, and it can be frustrating to deal with these problems.
I have problems with my Polaris P825
Polaris P825 Pool Cleaner Problems
Polaris P825 Flashing Lights
The LED light on the control unit of the pool cleaner flashes a specific sequence to indicate one of three possible malfunctions.
| LED Flashing | Solution |
|---|---|
| LED flashes once with one second interval. | Unplug the floating cable from the control unit and reconnect. If the problem is not resolved through troubleshooting, first contact your local retailer to request a diagnostic review, or contact Polaris Technical Support at (USA) 1-800-822-7933; 1-888-647-4004 (Canada). |
| LED flashes twice with one second interval. | Turn cleaner wheels to ensure they are not jammed. Check brushes for debris. Start a new cleaning cycle. If the problem is not resolved through troubleshooting, first contact your local retailer to request a diagnostic review, or contact Polaris Technical Support at (USA) 1-800-822-7933; 1-888-647-4004 (Canada). |
| LED flashes three times with one second interval. | Unplug the floating cable from the control unit and reconnect. If the problem is not resolved through troubleshooting, first contact your local retailer to request a diagnostic review, or contact Polaris Technical Support at (USA) 1-800-822-7933; 1-888-647-4004 (Canada). |
The Polaris P825 cleaner error indicator flashes just after start (either pressing Power or Floor/ Wall setting button for less than 20 seconds).
| Cause | Solution |
|---|---|
| Floating cable may not be plugged into the control unit correctly. | Unplug floating cable from the control unit and reconnect. |
| Cleaner may not be fully submerged. | Remove cleaner from the pool and re-submerge, see Submerging the Cleaner. |
| Cleaner may need to be reset and begin a new cycle. | Press power button OFF, then Floor/Wall setting button to begin a new cycle. |
| Propeller may be jammed and not turning correctly. | First contact your local retailer to request a diagnostic review, and if the problem is not resolved contact Polaris Technical Support at (USA) 1-800-822-7933; 1-888-647-4004 (Canada). |
| Tracks may be jammed and not turning correctly | First contact your local retailer to request a diagnostic review, and if the problem is not resolved contact Polaris Technical Support at (USA) 1-800-822-7933.; 1-888-647-4004 (Canada). |
The Polaris P825 cleaner error indicator flashes during the cleaning cycle
| Cause | Solution |
|---|---|
| Cleaner may be sucking air (lights will appear after 60 seconds air intake). | Remove cleaner from the pool and re-submerge, see Submerging the Cleaner. |
The Polaris P825 cleaner does not stay
firmly on the pool bottom
| Cause | Solution |
|---|---|
| There is air in the appliance casing. | Remove cleaner from the pool and re-submerge, see Submerging the Cleaner. |
| The filter canister is full or dirty. | Clean the filter canister, see Cleaning the Filter Canister. |
| The impeller is damaged. | Contact Polaris Technical Support at 1-800-822-7933 (USA); 1-888-647-4004 (Canada). |
The Polaris P825 cleaner does not climb the pool walls or clean up to the waterline
| Cause | Solution |
| The filter canister is full or dirty. | Clean the filter canister, see Cleaning the Filter Canister |
| Walls of pool are slippery or slimy. Although the water seems clear, microscopic algae, invisible to the human eye, are present in the pool. As a result the pool walls become slippery and prevent the cleaner from climbing. Check tracks and brushes for wear and replace as necessary. | Adjust Surface Control System™ setting, see Wall Cleaning. Do a shock chlorination treatment to reduce the pH levels in the pool. DO NOT leave the cleaner in the pool during this treatment. |
On startup the Polaris P825 cleaner does not move
| Cause | Solution |
|---|---|
| No power supply to the cleaner | Check that the outlet to which the control unit is connected is receiving electricity. |
| Cleaner has shut down with error code or flashing lights. | Disconnect the control unit and wait at least 20 seconds before reconnecting. If the problem is not resolved through troubleshooting, first contact your local retailer to request a diagnostic review, or contact Polaris Technical Support at 1-800-822-7933 (USA); 1-888-647-4004 (Canada). |
The Polaris P825 cleaner stops up to 20 seconds during cleaning cycle
| Cause | Solution |
| Cleaner is performing normal calibration operation. | No user action required. The pause does not affect the overall cleaning cycle. |
The Polaris P825 cable is tangling in the pool
| Cause | Solution |
|---|---|
| Too much cable length in the water | Do not unravel the entire cable. Use only the amount needed for the cleaner to cover the pool area. Place the remaining unused cable on the side of the pool. Follow the procedure in Cord Tangling to avoid and correct tangled cord |
The Polaris P825 cleaner is not cleaning effectively
| Cause | Solution |
|---|---|
| The brushes have become smooth or the “wear” indicator shows. | Replace the brushes following the procedure in Replacing the Brushes. |
| Filter canister is full or dirty. | Clean the filter canister following the procedure in Cleaning the Filter Canister. |
| Floating cable is excessively coiled or kinked | Make sure the floating cable is spread out over the pool. Ensure the cable is not too tightly wrapped or coiled when storing. If the problem persists, lay the cable straight in the sun to relax it and remove kinks. Follow the procedure in Cord Tangling to avoid and correct tangled cord. |
Polaris P825 Replacement Parts
Troubleshooting a Polaris P825 Pool Cleaner
Share your Polaris P825 Pool Cleaner Problems, issues , tips, ideas, and frustrations with other owners.
- 7 months ago
T
The front roller on unit does not seem to be engaged/ turning as it should.
1
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- 6 months ago
Rory peterson
Cleaner doesn’t want to move, you can see it is on with the bubbling. But it just doesn’t want to move. It’s total clean inside. But I don’t know how to get into the area of the wheels to see if there’s something jammed in there. Any suggestions would be greatly appreciated.
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- 4 months ago
Electricdrummer
I have a P825 that keeps shutting off after 20 seconds with a blinking light once per second when the unit starts under water. Leslie’s Pool said all diagnostics and testing were good on the motor, cord, etc., no debri in impellar or basket, reset to new cycle, did not work, checked and no loose wires for connector plug. Any ideas what else can be causing the unit and control panel to shut off after 20 seconds with a one second blinking light?
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- 3 months ago
Barbara J Christian
The right rubber track keeps coming off. Can I just adjust something on the wheel, or do I need a new set? Just want to add that this is an awesome cleaner and I would recommend it to anyone.
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- 3 months ago
RoSa Randazzo
The left week is not moving and it stays still in one spot
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- 3 months ago
Zinos
the tracks are not working
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- 2 months ago
Bob Kroha
The Unit will not turn on at all- I checked the power and it is live but nothing happens. No error, codes, no lights, absolutely nothing happens. Thank You
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- 2 months ago
Preston F Symonds
we bought a polaris P825 in 2018, it lasted about 2 years 3 months… and it was stored indoors while not in use for 6 months out of the year. We live in Ct. so the pool is only open about 5 months out of the year… When problems started, At first it would run for about 10 minutes and shut off… I would clean it, make sure there were no bubbles coming from the unit. ect. I brought it to Leslies pool supply where it was purchased new, they tested complete unit, I was told it needed a new control module for about $600.. Found a used P825 that the robot was in tough shape, but control module was good… for $100… it waqs used about three weeks for about 2 hours a day, and now this module is crapped out… Total friggin junk… NEVER BUY A Polaris pool cleaner!
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- 1 month ago
Chris Bentley
The unit pump comes on but the unit will not move? Thanks
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